Frequently asked questions
General
Bookings
Payments & refunds
Modifications
My account
How to book
My booking
Vee is where travel turns into real experiences.
Because travelling isn’t just about arriving somewhere — it’s about discovering what makes a place special. The hidden corners, the local flavors, the moments you don’t find in guidebooks.
Vee is a curated marketplace where trusted local providers offer a wide range of activities and experiences, both in cities and beyond them. Every provider on Vee meets professional standards and safety requirements, so you can book with confidence.
With Vee, it’s simple:
discover an experience, book online in minutes, and enjoy it for real.
No hassle. No uncertainty. Just memorable experiences, exactly where you are.
Vee is your online marketplace to discover, book, and enjoy unique experiences wherever you are. Whether you’re planning ahead or looking for a spontaneous adventure, Vee makes it fast, simple, and secure to find activities that suit your style and schedule.
Here’s how it works:
1. Explore experiences right from our website or app — filter by category, location, price, date, or distance to find what excites you most.
2. Check details to see what’s included, and important info before you book.
3. Book securely online in just a few clicks and get instant confirmation — including QR or voucher access for your activity.
4. Enjoy your experience! Show your confirmation at the provider and live the moment
Yes. Many experiences on Vee are available in multiple languages. You’ll always find the available languages clearly listed in each activity’s description, so you know exactly what to expect before booking.
Absolutely. Accessibility information is clearly indicated in each activity description, including whether venues or routes are adapted for people with reduced mobility or specific accessibility needs. We believe great experiences should be for everyone.
Each activity page clearly shows what’s included and what’s not, so there are no surprises. You’ll always know exactly what you’re booking before completing your reservation.
Yes. You can explore and book experiences from any device and any browser through our website. If you prefer, you can also access your account through the Vee app on iOS and Android. Your bookings stay synced across all devices.
Yes. If an activity allows pets, this will be clearly stated in the description. That way, you can plan your experience knowing your furry companion is welcome.
You can book as a guest without registering. However, creating a free account lets you:
Access exclusive offers
Manage all your bookings easily
Retrieve vouchers and confirmations anytime, from web or app
Yes. Many activities on Vee are suitable for groups or families. Some offer special group rates, others are marked as “Group-friendly,” and many experiences provide private options, which are ideal for families or larger groups.
For operational and safety reasons, the person making the booking must be one of the participants in the activity.
No. All payments must be completed online through Vee. This guarantees your place, confirms availability for your chosen date and time, and ensures a secure and seamless experience.
Once your booking is completed, you’ll receive a confirmation email with your voucher. If you have an account, all your bookings are also available in the “My Bookings” section of your profile.
If you need help, our support team is available via the website or WhatsApp.
Your confirmation includes:
Date and time of the activity
Activity name and description
Number of participants
QR code for check-in
Provider details
Meeting point information
Some experiences may include additional instructions or a contact number for last-minute assistance.
Your QR code is included in the voucher sent by email after booking. If you’re registered, you can also access it anytime in “My Bookings” from your account.
Each activity follows the provider’s specific booking and cancellation policy, clearly shown on the activity page. In most cases, the experience is rescheduled or a full refund is issued if weather conditions prevent it from taking place.
You can pay securely using:
Credit and debit cards from over 180 countries
Google Pay
Apple Pay
Yes, that’s not a problem. You’ll just need to indicate the name of at least one participant during the booking process. The receipt will display the name of the Vee account holder.
First, please check your inbox and spam folder.
If you’re registered, you can also find your booking under “My Bookings.”
If the payment appears on your bank account but you haven’t received confirmation, contact us and we’ll help right away.
Yes. Payments are processed through secure, certified payment gateways. Vee never stores or has access to your card details. For more information, you can review our terms and privacy policy.
No. Refunds can only be issued to the original payment method used to make the booking, in accordance with security and banking regulations.
Once your cancellation is approved, refunds are processed immediately. Depending on your bank, the amount will usually appear in your account within 5 to 10 business days.
If you would like to generate an invoice, you can create it on the Booking details tab on our app. Alternatively, you can contact us and we will send it to you via email. You must generate the invoice or contact us within the next 7 days after the activity or service has been rendered.
Dates can’t be changed directly. To select a new date, you’ll need to cancel your reservation as long as you’re within the cancellation period set by the provider.
After cancellation, the activity cost will be refunded (excluding the platform fee), and you can make a new booking with your preferred date, subject to availability.
To reduce participants: you’ll need to cancel the booking within the allowed cancellation period. The activity cost will be refunded (excluding the platform fee), and you can then rebook with the correct number of people.
To add participants: you can keep your original booking and make an additional reservation for the extra people, as long as there is availability.
Activities can’t be changed directly. If you’re within the cancellation window, you can cancel your booking, receive a refund of the activity cost (excluding the platform fee), and then book the new activity you prefer.
Yes. You can cancel your booking as long as you are within the cancellation period specified by the provider, which is always shown on the activity page and in your booking confirmation.
Once cancelled, you’ll receive a refund of the activity cost (excluding the platform fee).
If you have an account: go to “My Bookings”, select the reservation and click “Cancel.”
If you booked as a guest: contact us through the website form or via WhatsApp within the cancellation period.
If the cancellation conditions are met, the activity cost will be refunded (excluding the platform fee).
On the login screen, select “Forgot password.” Enter the email address you used to register and we’ll send you a link to create a new password securely.
Yes. You can edit your personal information at any time from the main menu under “Edit profile.”